Refund & Return Policy

Effective Date: 2025

Thank you for shopping with Fairprice24. We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund & Return Policy outlines the process for returns, exchanges, and refunds.

1. Return Eligibility

  • Items must be returned within 7 days of delivery.

  • Products must be unused, in their original packaging, and with all tags attached.

  • Items such as perishable goods, digital products, personal care items, and customized products are non-returnable unless defective or damaged.

2. Non-Returnable Items

  • Perishable goods (e.g., organic food)

  • Personal care items (e.g., cosmetics, health & beauty products)

  • Digital products

  • Customized or personalized items

3. Return Process

  1. Initiate a Return: Contact our support team at support@fairprice24.com with your order number and reason for return.

  2. Approval: Our team will review your request and provide return instructions.

  3. Shipping: Pack the item securely and ship it to the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  4. Inspection: Once received, we will inspect the item and notify you of the return status.

4. Refunds

  • Approved refunds will be processed to your original payment method within 7-10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

  • If the refund is delayed, please contact your bank or payment provider as processing times may vary.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, follow the return process and specify the desired replacement.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery with photos of the item and packaging.

  • We will arrange a replacement, repair, or refund at no additional cost.

7. Cancellations

Orders can be canceled before shipment. Once the order has been shipped, it must be processed as a return.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us:

Fairprice24
Email: support@fairprice24.com
Website: www.fairprice24.com